I realized the other day I needed new underwear. Some of it got holey, some had grown (shrunk?) too small to be comfortable, you know the drill.
So I head over to LaSenza to pick up something new and fun and above all, comfortable, for spring. I recall that the last time I shopped there that the "Medium", regrettably, no longer satisfactorily covered my womanly arse, so I found several items I like in a "Large". Yellow, Orange, Blue, Green, and Black. Fun. Every girl likes new underwear.
A few days later I pulled one of the new pairs out from the shopping bag, and alas, had trouble pulling said pair onto my obviously more womanly body. Although I managed, they were uncomfortably tight the whole day, and left unsightly marks when removed. As all five pairs were of a similar cut, I smartly realized that I could get my money back at least on the other four pairs I had not worn. Cue a trip back to the store this weekend.
I walked up to the counter and told the cashier, who turned out to be in training, that I wanted to return these items. The supervisor walked up and asked why, and I said the items didn't fit. I told her point blank that, at 130 pounds, and 5'2, that my butt didn't warrant an "Extra-Large".
The supervisor pulled the remaining four pairs out of the bag and said, "We can only give you an exchange." I told her I hadn't worn them, in fact, I was keeping the pair that I had worn even though they didn't fit. She then asked, demonstrating she hadn't processed anything I'd said, "Would you like to try an Extra-Large?"
I paused and stared at her in slight disbelief from behind my sunglasses. "No," I said, with a bit of ice in my voice. I wondered just why I was allowed to try on underwear in the store for free but not return something that had only touched my hands and the hands of the various salesgirls.
In the end, I wound up with a gift card with my $27 and change on it instead of money back on my Visa. Which sucks for me because I don't like underwire bras and I now loathe their underwear. I don't wear pajamas, they don't carry silk things anymore, I like the slippers I have, garter belts don't fit, and I hate the perfume they sell. I just wanted my freaking $27 back. I'd give the bloody card to someone as a gift, but then they'd have to deal with the outrageous sizing standards and made to feel fat regardless of their body shape
What burns me is that although the receipt says I can get a refund on unworn merchandise, "Due to the intimate nature and hygienic standards of certain items, we regret that it is not possible for us to accept returns on babydolls, panties, bodysuits, hosiery, and teddies."
Pardon the vulgarity, but what the fuck else do they sell? Why, why, why, will they let hordes of people try on intimates in the store, but not let them return it later, unworn and still tagged?
LaSenza is now dead to me, until the unlikely day that I use the $27 to buy something I don't really need.
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