Privacy violation - my e-mail

Hello,

I have requested at least twenty times or more within the last two years to be put on your "do not call" lists for the five organizations for whom I am solicited through your call centres. The calls stop for a week or two, and then begin again.

It has reached the point that I cut off the representative right at the beginning of the call and reiterate that I have made this request. Some have been understanding ("I'm sorry, I'll speak with my supervisor right away") and some have been less so ("Well, what did we ever do to you?" - Yes, I have actually had a rep say this to me). I am -thisclose- to simply screaming, "STOP CALLING ME!" when I pick up the phone and then immediately hanging up. Sadly, the calls continue.

Once, within the last three months I believe, I had a discussion about this 'do not call' service with a female representative who was calling. I explained, as I often do, that it is nothing personal against her, I know she's just doing her job, etc, but that I was truly sick and tired of receiving these calls and that I want them to stop. I rattled off the few organizations I remembered offhand, and she proceeded to explain to me - off the record (!) - that my information would never be truly removed from the system, since it was in a country-wide database that just cycled from call centre to call centre. But she dutifully noted my request not to be called for the five organizations that are in my 'profile', but said this request would only last for a few months.

I believe I got another call again within three weeks.

I am called on a regular basis, sometimes several times a day from different call centres, be asked to make a donation for one of the following organizations:

- Rameses Shriners
- Toronto Police Association, for whatever event they happen to be hosting
- Canadian Council for the Blind
- Battle of the Bands
- another event/organization whose name escapes me

I work in a call centre too. But when a customer makes a request to not be contacted - either by phone, mail or otherwise - we honor that request. It may take a few weeks to cycle out their information, but it gets done. If they call us again later because they've been contacted again, we apologize and make restitution as the situation demands.

I simply request a written statement from your organization, indicating the steps you have taken to either remove my contact information from your database (and please don't give me a 'random dialler' excuse; it's not random if it's always the same five organizations that call me) or to indicate a permanent 'DO NOT CALL' note on my 'profile'. If anything, the fact that I haven't donated any money to any of those organizations in over two years should strongly indicate my disinterest. I simply choose to donate to other causes with whom I feel more connected. I am tired of this harassment and I want it to stop.

I look forward to your reponse.

Sincerely,
Nadine (with all my other info)